PagerDuty

On-call rotas exist wherever something has to keep running overnight. For a property company that owns its booking platform, an outage at two in the morning is lost revenue in a market that never closes.

The recurring failure is not the alerting, it is the answering of simple questions during an incident: who is on call, has this been acknowledged, is it the same thing as last Tuesday. Each takes a minute, and during an incident minutes are the scarce resource.

Connecting PagerDuty makes those answerable instantly. It suits technical teams inside property groups — the people running the systems the rest of the business quietly depends on.

Do not confuse this with property emergencies. A guest locked out at midnight is handled through your operations and AI Phone; PagerDuty covers the systems your business runs on, and mixing the two rotas serves neither well.

Once PagerDuty is connected, ProhostAI works with incidents, services and schedules in plain language.

Read

• Check open incidents See what is active and whether it has been acknowledged. "Is there anything open right now, and who has it?"
• Look up on-call Find who is carrying the pager for a given service.

Create & update

• Manage incidents Acknowledge, reassign or resolve incidents where permitted.
• Update schedules Adjust on-call arrangements when cover changes.

PagerDuty connects through OAuth or an API key from your account.

1. Open ProhostAI and go to Settings → Connections.
2. Search for PagerDuty and select Connect.
3. Sign in to PagerDuty and approve the permissions.
4. Ask who is on call to confirm it works.

• Access follows the connected account’s permissions in PagerDuty.
• PagerDuty stays the system of record for escalation policies and paging.
• This is for your technical on-call rota, not for property emergency contacts.